Public offer agreement
1. General Provisions
1.1. dconnect.cc (hereinafter — the "Provider") enables a legally capable individual who has joined this Agreement in their own interest, or who acts on behalf of and in the interest of the legal entity they represent (hereinafter — the "Customer"), to use the services of the website https://dconnect.cc/ and any of its subdomains (hereinafter — the "Website") under the terms set out in this Public Agreement (hereinafter — the "Agreement").
1.2. The text of the Agreement is available to the Customer on the Website. The Agreement takes effect once the Customer expresses agreement with its terms by registering, connecting to the service, and/or actually using the Website/Service.
1.3. Use of the materials and services of the Website is governed by the current legislation of the Republic of Kazakhstan, as well as applicable norms of international law.
1.4. By accessing the materials of the Website, the Customer is deemed to have joined this Agreement and to accept its terms, as well as the Requirements for Message Content published on the Website, in full, without exceptions or limitations.
1.5. The Website Administration is entitled to unilaterally amend the terms of this Agreement without special notice. Amendments take effect upon expiration of 1 (one) business day from the moment the new version is posted on the Website, unless a different period is specified in the new version. If the Customer disagrees with the amendments, the Customer must cease using the Website and the Service.
2. Terminology
2.1. Website — the dconnect.cc website and its subdomains located on the Internet at: https://dconnect.cc/.
2.2. Website Administration — the person authorized by the Provider to manage the Website and perform other actions related to its use.
2.3. Service — the set of services provided to the Customer by the Provider using the Website.
2.4. Login — a sequence of characters identifying the Customer among other users of the Website.
2.5. Password — a sequence of characters known only to the Customer, used to access the Customer's account.
2.6. Third-Party Systems — any information systems, services, platforms, and software products of third parties that do not belong to the Provider and are not administered by it, including, but not limited to: YCLIENTS, ALTEGIO, CRM/ERP systems, and other external integration solutions.
2.7. Provider's Services — provision of access to the Provider's server infrastructure and the Service's software functionality for establishing and maintaining a connection with the offered messengers within the scope of the Service's capabilities.
3. Terms of Use of the Website Services
3.1. When using the Service, the Customer must comply with legal requirements, including rules on the protection of copyright and other intellectual property rights and personal rights, and must use the Service exclusively to send information to users who have given appropriate consent to receive such information.
3.2. The Customer undertakes not to use the Provider's Service, nor to facilitate its use by third parties, for:
organizing spam and mass unsolicited mailings;
transmitting messages capable of disrupting the operability of the Provider's equipment and/or software;
transmitting false, illegally obtained, or confidential information, as well as information that violates the rights of third parties;
transmitting unlawful, harmful, threatening, defamatory, discriminatory, or offensive materials;
transmitting pornographic materials;
sending misleading information (including on behalf of another person);
distributing materials containing malicious code, means of unauthorized access, logins/passwords to paid resources, etc.;
political campaigning, if this violates applicable law;
collecting and storing the personal data of other users without lawful grounds and the necessary consents;
advertising goods and services the advertising of which is prohibited under the legislation of the Republic of Kazakhstan;
posting/generating links, forms, or QR codes with content that violates the law, the rights of third parties, and/or the terms of this Agreement.
3.3. The Customer is solely responsible for the security, safekeeping, and confidentiality of their login/password.
3.4. The Customer is solely responsible for all actions performed using their account, including the consequences of granting access to third parties.
3.5. The Administration is entitled to make changes to the Service urgently and without prior notice to the Customer, if necessary to ensure the stable and secure operation of the Service.
3.6. Sole responsibility for the origin, content, accuracy, and lawfulness of information posted by the Customer through the Service rests with the Customer.
3.7. If the Customer violates the terms of the Agreement and/or the law, the Customer bears full and independent liability to the Provider and/or third parties.
3.8. The Website Administration is entitled to block the Customer's access to the Service in the event of a violation of the terms of the Agreement and/or applicable law.
3.9. The Website Administration is entitled to unilaterally change the pricing policy, publishing new rates on the Website. Changes take effect upon expiration of 5 (five) calendar days from the date of publication, unless a different period is additionally specified.
3.10. The Website Administration bears no liability for consequences arising from the Customer's violation of the terms of this Agreement.
3.11. The Customer is entitled to refuse to use the Service at any time by ceasing to use the Provider's Website/Service/QR codes.
3.12. The Provider is entitled to change the Website's operating policy, functionality, and interfaces of the Service without prior notice.
3.13. The Provider bears no liability for the content of external sites that may be linked from the Website.
3.14. The Customer undertakes to indicate their own phone number upon registration as the primary means of contact.
3.15. The Customer independently assesses the risks associated with using the Website/Service/content.
3.16. The Provider is entitled, without incurring any penalties, to restrict or terminate the Customer's access to the Service in the event of using a single QR code across multiple branches contrary to tariff/technical restrictions, using other persons' phone numbers, and/or other violations of the Agreement.
3.17. The Provider is not obliged to pre-review the Customer's content but is entitled, at its own discretion, to restrict the posting of, or remove, content that violates the Agreement and/or the law.
3.18. The Provider bears no liability for the content of links/forms/QR codes created and published by the Customer.
3.19. The Provider is entitled to block/remove links and forms that violate the Agreement, the law, or security requirements.
3.20. By using the Service/QR code/Website, the Customer confirms unequivocal agreement with this Public Agreement and the Requirements for Message Content.
3.21. The Customer undertakes not to violate the rules of the messengers and platforms used (including WhatsApp, Telegram, Meta/Facebook, and others).
3.22. The Customer is solely responsible for the correctness of settings in Third-Party Systems, as well as for any changes to integration parameters, access rights, automation scenarios, and other technical conditions affecting the operation of the Service.
3.23. If the Customer has changed settings, disconnected, replaced, removed, or otherwise modified the Provider's bot/connection in Third-Party Systems (including in YCLIENTS, ALTEGIO, and other external platforms), the Provider bears no liability for any resulting restrictions, interruptions, malfunctions, or unavailability of individual functions of the Service. Such circumstances shall not be deemed improper provision of Services by the Provider.
3.24. The subject matter of the Services under this Agreement is ensuring the operation of the server-side component of the Service for connection with messengers. The creation, refinement, adaptation, and ongoing support of the Customer's integrations with Third-Party Systems (including CRM systems) are not included in the standard scope of Services, unless otherwise expressly agreed by the Parties in a separate written form.
4. Other Terms
4.1. This Agreement, the procedure for its conclusion, performance, and termination, as well as disputes arising from it, are governed by the legislation of the Republic of Kazakhstan.
4.2. If individual provisions of the Agreement are found invalid, the remaining provisions retain legal force.
4.3. Nothing in the Agreement shall be construed as establishing agency, partnership, employment, or other relations between the Customer and the Provider not expressly provided for in the Agreement.
4.4. The Customer confirms that they have read all the terms of this Agreement and unconditionally accept them.
4.5. The provisions of this Agreement are binding on all previously registered Customers from the moment the new version takes effect.
4.6. Customer technical support is provided on business days from 09:00 to 18:00 Moscow time (MSK), unless a different schedule is published on the Website. Depending on the category and complexity of the inquiry, as well as the current workload of the support service, the initial response time may take up to several hours.
5. Relationship with WhatsApp Inc. and Disclaimers
5.1. The Service and/or the dconnect.cc Website and its subdomains are not supported or endorsed by WhatsApp Inc. (Meta Platforms, Inc.) and/or their affiliates. The Provider's Service and QR codes are independent and unofficial with respect to WhatsApp Inc.
5.2. The Customer agrees that their account and/or phone number may be restricted/blocked by the anti-spam systems of the respective platforms.
5.3. The Provider bears no liability for the blocking of an account, phone number, and/or restriction of access on the part of the messengers/platforms.
5.4. The Provider bears no liability for the Customer's inability to access the Service due to reasons related to the Customer's internet connection, equipment, and/or software.
5.5. The Provider bears no liability for restrictions arising from changes to the software and/or rules of the messengers/platforms.
5.6. The Customer acknowledges that, for the Service to function correctly, the phone connected to the Service must have a stable internet connection, be available on the network, and not be used in a conflicting mode with web clients/duplicate sessions, if this is restricted by the messenger's rules.
REQUIREMENTS FOR THE CONTENT OF MESSAGES SENT THROUGH THE OFFERED MESSENGERS
6. General Provisions
6.1. These requirements are mandatory when using the Service/Website/QR code.
6.2. It is prohibited to send messages that violate the legislation of the Republic of Kazakhstan, international obligations, and the rights and legitimate interests of third parties.
6.3. Organizing spam and sending spam mailings is prohibited.
6.4. Advertising of goods (works, services) prohibited from production, circulation, or sale under the legislation of the Republic of Kazakhstan is not permitted.
7. The Text of a Message May Not
7.1. Disseminate information about goods whose production/circulation/import is prohibited by law.
7.2. Post materials that provoke panic, aggression, violence, discrimination, hostility, or extremist manifestations.
7.3. Disseminate defamatory, offensive, or misleading information.
7.4. Use, without lawful grounds, images/names of individuals, intellectual property, or third-party trademarks.
7.5. Disseminate malicious content, including materials containing code/instructions for unauthorized access.
7.6. Advertise online/internet casinos and other prohibited types of activity.
8. Licensing
8.1. Advertising of goods and services subject to licensing/certification is prohibited in the absence of the necessary permits.
8. Advertising of Alcoholic and Tobacco Products
8.1. Advertising of alcoholic products, tobacco products, and nicotine-containing products, as well as related trademarks, must comply with the restrictions established by the legislation of the Republic of Kazakhstan.
8.2. Promotional activities aimed at promoting such products are prohibited if prohibited by law.
9. Medical Advertising
9.1. Advertising of medical services, medicines, medical devices, and dietary supplements must be truthful and not misleading.
9.2. Advertising of medical services/preparations/devices without the necessary registrations and licenses is prohibited.
9.3. Guarantees of treatment outcomes, claims of absolute safety, and other unfair promises are prohibited.
10. Contests, Lotteries, Prize Drawings
10.1. Advertising of such events must contain information about the terms, place of holding, and the source of information on the rules of participation.
10.2. Changes to the terms must be communicated to participants in a manner comparable to the manner in which the original information was disseminated.
11. Discounts and Sales
11.1. Messages about discounts/sales must contain the terms and conditions of the sale and the conditions for applying the discounts.
11.2. Prices and rates for the territory of the Republic of Kazakhstan are indicated in the national currency, unless otherwise provided by law.
12. Advertising of Financial, Investment, and Insurance Services
12.1. Guaranteeing a rate of return is prohibited if such guarantees are not permitted by law.
12.2. Advertising of activity without the necessary licenses/permits from authorized bodies is prohibited.
12.3. Advertising of financial pyramids and similar schemes is prohibited.
13. Erotic/Pornographic Advertising
13.1. Advertising of pornographic materials, prostitution, and content containing elements of cruelty, violence, and degradation of human dignity is not permitted.
14. Advertising Affecting Minors
14.1. Abuse of minors' trust, discrediting of parents, calls to purchase through pressure on parents, and other forms of manipulating children are prohibited.
15. Customer Liability
15.1. The Customer is solely responsible for the content, lawfulness, accuracy, and consequences of the dissemination of messages, as well as for having the necessary consents and permits.
15.2. The Customer confirms that, when using the Service through Third-Party Systems, they independently ensure the lawfulness of data processing, the correctness of technical settings, and the availability of the necessary rights/consents. The Provider bears no liability for actions and restrictions arising on the part of Third-Party Systems.
16. Refund Procedure
16.1. In the event the Customer cancels the Services and/or terminates this Agreement at the Customer's initiative, the refund shall be calculated by recalculating the cost of the days during which the Customer's account was actually active.
16.2. A day of actual use of the Service shall mean each calendar day during which the Customer's account was activated within the Provider's system, regardless of whether the Customer connected and/or actually used any messenger integrations (WhatsApp, Telegram, or others).
16.3. This condition is due to the fact that, upon account activation, the Provider allocates and reserves dedicated computing (virtual) server infrastructure resources for that account, which generates server load and costs for the Provider irrespective of whether the Customer uses individual functional modules (messenger integrations).
16.4. Bonus days and/or bonus months granted to the Customer in addition to the paid subscription period (as part of promotions, loyalty programs, etc.) shall be credited and provided after the expiration of the main (paid) subscription period and shall be free of charge for the Customer. Such bonus days and/or months shall not be included in the refund calculation and are not subject to monetary compensation, as they were not paid for by the Customer.
16.5. The refund amount is calculated using the following formula:
Refund = Amount Paid − (Daily Rate × Number of Actually Active Days within the paid period),
where the daily rate is determined by dividing the cost of the paid subscription period by the number of calendar days in that period. The bonus days and months referred to in clause 16.4 are excluded from this calculation.
16.6. Refunds shall be issued within 10 (ten) business days from the date the Provider receives the Customer's corresponding request, in accordance with Articles 404–405 of the Civil Code of the Republic of Kazakhstan and the Law of the Republic of Kazakhstan "On Protection of Consumer Rights".
17. Details
Individual Entrepreneur "Demvy Academy"
TIN 960516351633
1.1. dconnect.cc (hereinafter — the "Provider") enables a legally capable individual who has joined this Agreement in their own interest, or who acts on behalf of and in the interest of the legal entity they represent (hereinafter — the "Customer"), to use the services of the website https://dconnect.cc/ and any of its subdomains (hereinafter — the "Website") under the terms set out in this Public Agreement (hereinafter — the "Agreement").
1.2. The text of the Agreement is available to the Customer on the Website. The Agreement takes effect once the Customer expresses agreement with its terms by registering, connecting to the service, and/or actually using the Website/Service.
1.3. Use of the materials and services of the Website is governed by the current legislation of the Republic of Kazakhstan, as well as applicable norms of international law.
1.4. By accessing the materials of the Website, the Customer is deemed to have joined this Agreement and to accept its terms, as well as the Requirements for Message Content published on the Website, in full, without exceptions or limitations.
1.5. The Website Administration is entitled to unilaterally amend the terms of this Agreement without special notice. Amendments take effect upon expiration of 1 (one) business day from the moment the new version is posted on the Website, unless a different period is specified in the new version. If the Customer disagrees with the amendments, the Customer must cease using the Website and the Service.
2. Terminology
2.1. Website — the dconnect.cc website and its subdomains located on the Internet at: https://dconnect.cc/.
2.2. Website Administration — the person authorized by the Provider to manage the Website and perform other actions related to its use.
2.3. Service — the set of services provided to the Customer by the Provider using the Website.
2.4. Login — a sequence of characters identifying the Customer among other users of the Website.
2.5. Password — a sequence of characters known only to the Customer, used to access the Customer's account.
2.6. Third-Party Systems — any information systems, services, platforms, and software products of third parties that do not belong to the Provider and are not administered by it, including, but not limited to: YCLIENTS, ALTEGIO, CRM/ERP systems, and other external integration solutions.
2.7. Provider's Services — provision of access to the Provider's server infrastructure and the Service's software functionality for establishing and maintaining a connection with the offered messengers within the scope of the Service's capabilities.
3. Terms of Use of the Website Services
3.1. When using the Service, the Customer must comply with legal requirements, including rules on the protection of copyright and other intellectual property rights and personal rights, and must use the Service exclusively to send information to users who have given appropriate consent to receive such information.
3.2. The Customer undertakes not to use the Provider's Service, nor to facilitate its use by third parties, for:
organizing spam and mass unsolicited mailings;
transmitting messages capable of disrupting the operability of the Provider's equipment and/or software;
transmitting false, illegally obtained, or confidential information, as well as information that violates the rights of third parties;
transmitting unlawful, harmful, threatening, defamatory, discriminatory, or offensive materials;
transmitting pornographic materials;
sending misleading information (including on behalf of another person);
distributing materials containing malicious code, means of unauthorized access, logins/passwords to paid resources, etc.;
political campaigning, if this violates applicable law;
collecting and storing the personal data of other users without lawful grounds and the necessary consents;
advertising goods and services the advertising of which is prohibited under the legislation of the Republic of Kazakhstan;
posting/generating links, forms, or QR codes with content that violates the law, the rights of third parties, and/or the terms of this Agreement.
3.3. The Customer is solely responsible for the security, safekeeping, and confidentiality of their login/password.
3.4. The Customer is solely responsible for all actions performed using their account, including the consequences of granting access to third parties.
3.5. The Administration is entitled to make changes to the Service urgently and without prior notice to the Customer, if necessary to ensure the stable and secure operation of the Service.
3.6. Sole responsibility for the origin, content, accuracy, and lawfulness of information posted by the Customer through the Service rests with the Customer.
3.7. If the Customer violates the terms of the Agreement and/or the law, the Customer bears full and independent liability to the Provider and/or third parties.
3.8. The Website Administration is entitled to block the Customer's access to the Service in the event of a violation of the terms of the Agreement and/or applicable law.
3.9. The Website Administration is entitled to unilaterally change the pricing policy, publishing new rates on the Website. Changes take effect upon expiration of 5 (five) calendar days from the date of publication, unless a different period is additionally specified.
3.10. The Website Administration bears no liability for consequences arising from the Customer's violation of the terms of this Agreement.
3.11. The Customer is entitled to refuse to use the Service at any time by ceasing to use the Provider's Website/Service/QR codes.
3.12. The Provider is entitled to change the Website's operating policy, functionality, and interfaces of the Service without prior notice.
3.13. The Provider bears no liability for the content of external sites that may be linked from the Website.
3.14. The Customer undertakes to indicate their own phone number upon registration as the primary means of contact.
3.15. The Customer independently assesses the risks associated with using the Website/Service/content.
3.16. The Provider is entitled, without incurring any penalties, to restrict or terminate the Customer's access to the Service in the event of using a single QR code across multiple branches contrary to tariff/technical restrictions, using other persons' phone numbers, and/or other violations of the Agreement.
3.17. The Provider is not obliged to pre-review the Customer's content but is entitled, at its own discretion, to restrict the posting of, or remove, content that violates the Agreement and/or the law.
3.18. The Provider bears no liability for the content of links/forms/QR codes created and published by the Customer.
3.19. The Provider is entitled to block/remove links and forms that violate the Agreement, the law, or security requirements.
3.20. By using the Service/QR code/Website, the Customer confirms unequivocal agreement with this Public Agreement and the Requirements for Message Content.
3.21. The Customer undertakes not to violate the rules of the messengers and platforms used (including WhatsApp, Telegram, Meta/Facebook, and others).
3.22. The Customer is solely responsible for the correctness of settings in Third-Party Systems, as well as for any changes to integration parameters, access rights, automation scenarios, and other technical conditions affecting the operation of the Service.
3.23. If the Customer has changed settings, disconnected, replaced, removed, or otherwise modified the Provider's bot/connection in Third-Party Systems (including in YCLIENTS, ALTEGIO, and other external platforms), the Provider bears no liability for any resulting restrictions, interruptions, malfunctions, or unavailability of individual functions of the Service. Such circumstances shall not be deemed improper provision of Services by the Provider.
3.24. The subject matter of the Services under this Agreement is ensuring the operation of the server-side component of the Service for connection with messengers. The creation, refinement, adaptation, and ongoing support of the Customer's integrations with Third-Party Systems (including CRM systems) are not included in the standard scope of Services, unless otherwise expressly agreed by the Parties in a separate written form.
4. Other Terms
4.1. This Agreement, the procedure for its conclusion, performance, and termination, as well as disputes arising from it, are governed by the legislation of the Republic of Kazakhstan.
4.2. If individual provisions of the Agreement are found invalid, the remaining provisions retain legal force.
4.3. Nothing in the Agreement shall be construed as establishing agency, partnership, employment, or other relations between the Customer and the Provider not expressly provided for in the Agreement.
4.4. The Customer confirms that they have read all the terms of this Agreement and unconditionally accept them.
4.5. The provisions of this Agreement are binding on all previously registered Customers from the moment the new version takes effect.
4.6. Customer technical support is provided on business days from 09:00 to 18:00 Moscow time (MSK), unless a different schedule is published on the Website. Depending on the category and complexity of the inquiry, as well as the current workload of the support service, the initial response time may take up to several hours.
5. Relationship with WhatsApp Inc. and Disclaimers
5.1. The Service and/or the dconnect.cc Website and its subdomains are not supported or endorsed by WhatsApp Inc. (Meta Platforms, Inc.) and/or their affiliates. The Provider's Service and QR codes are independent and unofficial with respect to WhatsApp Inc.
5.2. The Customer agrees that their account and/or phone number may be restricted/blocked by the anti-spam systems of the respective platforms.
5.3. The Provider bears no liability for the blocking of an account, phone number, and/or restriction of access on the part of the messengers/platforms.
5.4. The Provider bears no liability for the Customer's inability to access the Service due to reasons related to the Customer's internet connection, equipment, and/or software.
5.5. The Provider bears no liability for restrictions arising from changes to the software and/or rules of the messengers/platforms.
5.6. The Customer acknowledges that, for the Service to function correctly, the phone connected to the Service must have a stable internet connection, be available on the network, and not be used in a conflicting mode with web clients/duplicate sessions, if this is restricted by the messenger's rules.
REQUIREMENTS FOR THE CONTENT OF MESSAGES SENT THROUGH THE OFFERED MESSENGERS
6. General Provisions
6.1. These requirements are mandatory when using the Service/Website/QR code.
6.2. It is prohibited to send messages that violate the legislation of the Republic of Kazakhstan, international obligations, and the rights and legitimate interests of third parties.
6.3. Organizing spam and sending spam mailings is prohibited.
6.4. Advertising of goods (works, services) prohibited from production, circulation, or sale under the legislation of the Republic of Kazakhstan is not permitted.
7. The Text of a Message May Not
7.1. Disseminate information about goods whose production/circulation/import is prohibited by law.
7.2. Post materials that provoke panic, aggression, violence, discrimination, hostility, or extremist manifestations.
7.3. Disseminate defamatory, offensive, or misleading information.
7.4. Use, without lawful grounds, images/names of individuals, intellectual property, or third-party trademarks.
7.5. Disseminate malicious content, including materials containing code/instructions for unauthorized access.
7.6. Advertise online/internet casinos and other prohibited types of activity.
8. Licensing
8.1. Advertising of goods and services subject to licensing/certification is prohibited in the absence of the necessary permits.
8. Advertising of Alcoholic and Tobacco Products
8.1. Advertising of alcoholic products, tobacco products, and nicotine-containing products, as well as related trademarks, must comply with the restrictions established by the legislation of the Republic of Kazakhstan.
8.2. Promotional activities aimed at promoting such products are prohibited if prohibited by law.
9. Medical Advertising
9.1. Advertising of medical services, medicines, medical devices, and dietary supplements must be truthful and not misleading.
9.2. Advertising of medical services/preparations/devices without the necessary registrations and licenses is prohibited.
9.3. Guarantees of treatment outcomes, claims of absolute safety, and other unfair promises are prohibited.
10. Contests, Lotteries, Prize Drawings
10.1. Advertising of such events must contain information about the terms, place of holding, and the source of information on the rules of participation.
10.2. Changes to the terms must be communicated to participants in a manner comparable to the manner in which the original information was disseminated.
11. Discounts and Sales
11.1. Messages about discounts/sales must contain the terms and conditions of the sale and the conditions for applying the discounts.
11.2. Prices and rates for the territory of the Republic of Kazakhstan are indicated in the national currency, unless otherwise provided by law.
12. Advertising of Financial, Investment, and Insurance Services
12.1. Guaranteeing a rate of return is prohibited if such guarantees are not permitted by law.
12.2. Advertising of activity without the necessary licenses/permits from authorized bodies is prohibited.
12.3. Advertising of financial pyramids and similar schemes is prohibited.
13. Erotic/Pornographic Advertising
13.1. Advertising of pornographic materials, prostitution, and content containing elements of cruelty, violence, and degradation of human dignity is not permitted.
14. Advertising Affecting Minors
14.1. Abuse of minors' trust, discrediting of parents, calls to purchase through pressure on parents, and other forms of manipulating children are prohibited.
15. Customer Liability
15.1. The Customer is solely responsible for the content, lawfulness, accuracy, and consequences of the dissemination of messages, as well as for having the necessary consents and permits.
15.2. The Customer confirms that, when using the Service through Third-Party Systems, they independently ensure the lawfulness of data processing, the correctness of technical settings, and the availability of the necessary rights/consents. The Provider bears no liability for actions and restrictions arising on the part of Third-Party Systems.
16. Refund Procedure
16.1. In the event the Customer cancels the Services and/or terminates this Agreement at the Customer's initiative, the refund shall be calculated by recalculating the cost of the days during which the Customer's account was actually active.
16.2. A day of actual use of the Service shall mean each calendar day during which the Customer's account was activated within the Provider's system, regardless of whether the Customer connected and/or actually used any messenger integrations (WhatsApp, Telegram, or others).
16.3. This condition is due to the fact that, upon account activation, the Provider allocates and reserves dedicated computing (virtual) server infrastructure resources for that account, which generates server load and costs for the Provider irrespective of whether the Customer uses individual functional modules (messenger integrations).
16.4. Bonus days and/or bonus months granted to the Customer in addition to the paid subscription period (as part of promotions, loyalty programs, etc.) shall be credited and provided after the expiration of the main (paid) subscription period and shall be free of charge for the Customer. Such bonus days and/or months shall not be included in the refund calculation and are not subject to monetary compensation, as they were not paid for by the Customer.
16.5. The refund amount is calculated using the following formula:
Refund = Amount Paid − (Daily Rate × Number of Actually Active Days within the paid period),
where the daily rate is determined by dividing the cost of the paid subscription period by the number of calendar days in that period. The bonus days and months referred to in clause 16.4 are excluded from this calculation.
16.6. Refunds shall be issued within 10 (ten) business days from the date the Provider receives the Customer's corresponding request, in accordance with Articles 404–405 of the Civil Code of the Republic of Kazakhstan and the Law of the Republic of Kazakhstan "On Protection of Consumer Rights".
17. Details
Individual Entrepreneur "Demvy Academy"
TIN 960516351633
